Refund & Return Policy

SourcingBytes operates as a commercial B2B procurement facilitation engine serving enterprises. Unlike consumer e-commerce retail stores, B2B sourcing involves bulk manufacturing, freight logistics, custom packaging, and dedicated production runs.

Returns, claims, quality adjustments, and refunds are governed strictly by documented commercial inspection criteria, accepted quotations, and the terms established in this policy.

For standard, non-customized catalog goods where a commercial return is approved:

• Claims Request Window: The Buyer must submit a written claim within 7 calendar days after documented delivery.

• Return Request Window: Eligible return requests must be filed within 14 calendar days where applicable.

• Product Condition: Goods must remain unused, unaltered, in original factory master cartons, and accompanied by complete packing lists and original tags.

• Shipping Responsibility: Buyer is responsible for return freight, export/import duties, and transit insurance unless the return is due to confirmed factory defect or shipment error.

Custom/OEM/private-label goods are generally non-returnable or non-refundable after supplier, material, tooling or production commitment, except where otherwise agreed in writing, required by applicable law, or where verified material non-conformance applies.

• Quality Non-Conformance Exception: If custom goods fail to meet documented golden samples or agreed pre-shipment AQL inspection tolerances, claims must follow the formal inspection protocol in Section 5.

• Sample & Tooling Refundability: Sample fees, 3D prototype creation costs, mold setup fees, and pre-production testing expenses are generally non-refundable once work has commenced (non-refundable).

• Production Deposits: Commercial deposit refundability is Governed by accepted quotation / invoice / production stage. Incurred raw material procurement costs and supplier non-cancellable commitments are deducted from any pre-production cancellation determination.

If delivered goods arrive damaged, short-shipped, or materially non-conforming to agreed specifications, Buyers must file a claim within 7 calendar days after documented delivery:

1. Written Notification: Submit claim notice to info@sourcingbytes.com citing the Inquiry ID / Invoice Number.

2. Photographic & Video Evidence: Provide clear high-resolution photos/videos of damaged outer shipping cartons, individual product lot numbers, and defect details.

3. Inspection Report: Submit third-party pre-shipment or receiving QA inspection reports if available.

4. Non-Alteration: Retain all claimed inventory in original delivered condition until technical QA evaluation is complete.

Upon technical QA evaluation and verification of a valid claim, SourcingBytes will execute an appropriate commercial remedy:

• Factory Rework or Replacement: Manufacturing and shipping replacement units for non-conforming items.

• Commercial Account Credit: Issuing a credit note applicable against pending or future sourcing orders.

• Partial Refund: Executing a partial refund corresponding to affected lot percentages.

• Full Refund: Approved where full shipment non-conformance occurs and replacement is impractical.

• Processing Target: Approved refunds are processed within 7–14 business days after an approved refund determination via the agreed commercial bank settlement mechanism.

• Non-Refundable Expense Items: Freight costs already incurred, customs clearance fees, import duties, third-party laboratory inspection fees, and custom tooling setup fees remain non-refundable except where carrier error or factory fault is legally established.

To file a claim or request clarification on a pending return evaluation:

• Claims Email: info@sourcingbytes.com

• Support Desk: info@sourcingbytes.com